Customer Support

Our company hours are between 6AM PST to 12AM PST. During this time, you can speak directly with one of our european or american agents depending on the region and/or game you are associated with. In order to get you to the right agent, please view our available support options below:



 Tracking Your Order (Buyers)
 Signup to our website, and track your order instantly with live updates.


 Tracking Your Order (Sellers and Traders)
 Signup to our website, and track your order instantly with live updates.


 Email Support
 Send an e-mail to service@characters.net and receive a reply within 1 to 24 hours.


 Virtual Live Chat Support
 Use our virtual chat for most commonly asked questions.


 Real Time Live Chat Support
 Speak live with a general sales support agent for most commonly asked questions.


 Real Time Phone Support
 Available to VIP Members from your upgraded control panel.


 Facebook Fan Page Support
 Leave a message on our facebook fan page and receive a reply back within 1 to 24 hours.


 Facebook Live Chat Support
 Speak live with a general sales support agent for most commonly asked questions.


 Knowledge Base Support
 Over 500+ commonly asked answers can be found here.

 

 

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